/ L'annuaire des offres d'emploi en Suisse Romande

Service Delivery Manager

Atos AG
Date de publication


Service Delivery Manager As business technologists, we drive our vision of how to accelerate progress and deliver business results for our clients. For our Divison Infrastructure & Data Management (IDM) in Renens we are currently recruiting a Service Delivery Manager (m/w) Your tasks ? Build/maintain relationship with client and manage satisfaction (trend analysis, issue resolution and forecasting) ? Active management of SLA regime, ensuring impacting issues are anticipated and avoided ? Responsible for all aspects of Service Management (e.g. Incident, Problem, Change, Config, Capacity, Availability) ? Ensure a regime of Daily Service Reviews exists and drive for improvement and results ? Build a delivery community, ensuring an understanding of client's business, preferences and establishing a commitment to service quality/SLA achievement ? Actively manage costs on account, achieve year on year improvement whilst balancing appropriately cost vs. quality ? Foster and champion a culture of continuous improvement, innovation and automation Outcomes: ? Optimum balance between cost and quality/SLAs achieved in compliance with the Initial Business Case ? No surprises, delivery runs according to plan ? Where unpreventable issues do occur, they are effectively and speedily resolved Your profile ? Higher education in IT (a higher degree in Computer Science) ? Effective communication ability both verbally and orally ? Planning and organizing skills and results focused ? Can drive effective Service Delivery quality within a Global Delivery environment ? Has advanced client intimacy and negotiation skills ? Understands how to drive best results from multicultural teams ? Flexible, pro-active, self-motivated and self-starter individual who is eager to learn and has a keen perception ? Fluent in French and English language (written and spoken); further language is welcome Your application Take this chance and apply to this exciting and challenging position (no 70122) via our career page jobs.atos.net. Direct applications are preferred. Please note that we only consider complete applications (incl. cover letter, resume and all work certificates and diplomas) in the selection process. We are looking forward to meeting you! Freilagerstrasse 28 8047 Zürich