Technical Business Analyst (CRM Implementation/Integration)

Onsite/Offsite: Hybrid Remote. 3 days a week in office. 2 days remote.
Location: Geneva Switzerland
Years of Experience: Min. 7+ Years

Job Description:
Technical Business Analyst-Strong CRM Experience required (Banking Domain)

Minimum of 7 years of experience as a Business Analyst in the banking sector.
Excellent knowledge of wealth management, investment strategies, and financial products.
Strong recent expertise in CRM Implementation/Integration activities must have.
Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
Ability to work closely with team members to achieve common goals.
Strong analytical and conceptual thinking skills, with a knack for problem-solving.
Autonomy and ability to independently analyze data from various systems.
Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
Proficient in SQL query languages ​​and tools for accessing databases.
Knowledge and experience with Agile methodology (Scrum).
Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.
Higher education in Computer Science (University, HES, Federal Diploma, EPF) or equivalent qualifications.

Responsibilities
Participate in gathering and analyzing client requirements, and write detailed functional specifications needed for our development center.
Support and assist the IT teams based in Geneva during various cycles.
Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
Support and coordinate testing phases with end users.
Provide level 3 support in case of production incidents.