VIP Travel Associate

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Please, apply till 23.05.2025Global applicants welcome.

VIP Travel Associate

Position purpose: 

The incumbent reports to the Travel Manager and will be responsible for delivering all high-touch travel-related services regarding Executive members and their family members to provide a smooth employee-s experience. This also includes private travel services. He/She will be the main point of contact for Executive Assistants, Excoms, Travel agency, and Services providers (Visa company, airport services, transport services-) for accurately and efficiently handling incoming requests. This position requires flexibility, discretion and ability to work under pressure to handle last-minute demands. 

What will you do - responsibilities: 

• Manage travel reservations (Flights, Hotels, limousine, cars, taxi, trains, etc.) 
• Organize VIP airport services (Lounges, fast lanes, Meet & Greet, private cars etc.) 
• Ensure before departure, PNRs data are correct (Frequent flyer cards, necessary passport, seat and meal reservations)  
• Run special requests for hotel and flights services (room upgrade, pre-checking, pillows, sheets, humidifiers, etc.) 
• Issue boarding passes 
• Handle complaints and requests for financial compensation (vouchers) 
• Provide support to EAs for Visa application so that they can fulfill all requests regarding vital regulations (DOT, TSA, passports, visas, etc.) 
• Handle Loyalty Programs, Rewards, personal Miles, room upgrades 
• Book concierge service (restaurant, show, private vacation ...) 
• Ask airlines to credit miles after departure, when the loyalty card has not been considered 

 Who-are we looking for - requirements: 

• Expert in use of the appropriate Travel tools: GDS Amadeus is mandatory, Concur online tools 
• Accurate verbal and written communication skills, fluent in English (C1 level) and French (differential)
• Diploma in Travel & Tourism or Hospitality Management a strong asset 
• Training or certification from a Travel institute: IATA, in Luxury a plus 
• Private aviation and concierge training a plus 
• Familiarity with luxury brands, hotels, and experiences 
• Strong networking skills with high-end suppliers 
• Solution and service-oriented Mindset, supportive (positive attitude), highly flexible and resilient 
• Assertive profile, with ability to cope with stress, to manage priorities and work under pressure 
• Ability to communicate with diplomacy across the organization while handling-discretion and confidentiality 
• Ability to manage Emergency calls anytime and after-hours 
• Ideally 5-year experience in VIP travel management or in a similar position 
• Demonstrates an extensive understanding of all areas in the travel industry 

Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply. 
Should you have any questions, you are welcome to contact recruiter Sandro Figueiredo (sandro.estevesdefigueiredo@jti.com). 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.