Customer Service Project Coordinator 100% (temporary mission until April 30th, 2026)

Job Description

Project Support & Coordination:

• Assist in the onboarding of users to the new customer service platform and ensure all required training of the users is completed and recorded.

• Coordinate the day-to-day activities of the project and report on status.

• Support the users and our Global Customer Service team throughout the transition to the new platform

• Assist in closing out the project, ensuring all tasks are completed, deliverables are finalized, and documentation is up to date and filed.

Documentation & Reporting:

• Prepare and maintain comprehensive project documentation, including project plans, status reports, and risk logs
• Track project progress and provide regular updates to stakeholders, ensuring that any delays or issues are communicated promptly

Communication & Stakeholder Management:

• Serve as the point of contact for project stakeholders, both internal and external, regarding project status and activities
• Coordinate communication between the project team and other departments or teams

Project Closeout & Evaluation:

• Assist in closing out the project, ensuring all tasks are completed, deliverables are finalized, and documentation is archived

Your profile

• Completed commercial/administration diploma or equal and several years’ experience in a similar position
• Very good knowledge of Microsoft Excel, and Excel reporting. Salesforce and/or Power BI would be a major plus
• Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus.
• Stress resistant, reliable and flexible personality with very good communication skills
• Open minded, communicative as well as detailed oriented with excellent organizational and documentation skills

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Monthly contribution to health insurance costs
• Training and development plans
• Free parking spaces as well as very good connections to public transportation
• Regular social company events such as summer party/winter party

If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.

For more information, please reach out to our HR Team (032 332 88 88) or visit us online at www.staar.com

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