Business Analyst - CRM - NGO

• Lead high-impact transformation projects within an international NGO environment
  
  • Contribute to modernizing CRM and grants-management capabilities

About Our Client

Our client is a globally recognized NGO with a long-standing reputation for operational rigor. They are committed to continuous improvement and excellence in digital transformation.

Job Description

• Model, analyze, and optimize business processes across multiple functions.
• Define and design data models to support evolving operational needs.
• Gather, document, and validate detailed business requirements.
• Test and support the implementation of Microsoft Dynamics solutions.
• Contribute to the decommissioning of existing CRM and Grants Management systems.
• Facilitate workshops with SMEs, BPOs, and key internal stakeholders.
• Create training materials and deliver training sessions to end-users.
• Support change-management activities and contribute to internal communications.
• Collaborate with cross-functional teams, including ICT and operational departments.
• Coordinate with external consultants to refine and validate system designs.
• Ensure smooth adoption of new processes and ways of working.

The Successful Applicant

• Bachelor's or Master's degree in engineering, economics, or a related field.
• Strong analytical, conceptual, and problem-solving skills.
• Experience working within an NGO or international organization.
• Proven experience with Microsoft Dynamics CRM or similar enterprise systems.
• Hands-on experience in CRM decommissioning and/or replacing legacy systems.
• Familiarity with Grants Management process flows and related tools.
• High attention to detail and accuracy.
• Organized, structured, and methodical.
• Excellent communication, listening, and facilitation skills.
• Comfortable challenging the status quo to identify process improvements.
• Ability to work under pressure and collaborate effectively across teams.
• Fluent in English and French, spoken and written.
• 6-9 years of professional experience, including at least 5 years as a business analyst, consultant, process manager, or internal auditor.
• Proficient with CRM/ERP platforms, BI tools, and advanced Microsoft Office (Excel, PowerPoint).
• Skilled in using process modeling tools (e.g., Visio or similar).
• Experience in supporting change adoption within operational teams.

What's on Offer

• Opportunity to shape the digital future of a respected international NGO.
• Dynamic, multicultural environment with strong cross-functional collaboration.
• Meaningful professional development and growth opportunities.

Quote job ref

JN-032026-6980379

Job Function

Information Technology

Specialisation

IT Business Analysis

Industry

Not For Profit

Location

Geneva

Contract Type

Interim

Job Reference

JN-032026-6980379