Digital Communication Officer

Job Offer
(strictly no recruitment agencies)

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.

The Digital Communication Officer (DCO), based in Zurich, is primarily responsible for managing MSF Switzerland’s German-language digital channels and campaigns. This includes creating and publishing content across platforms such as Facebook, Instagram, YouTube, TikTok, Google Ads, the German-language newsletter, and the German section of msf.ch.

A key aspect of the role is editing, planning, publishing, and optimizing social media content, as well as actively managing online communities by monitoring interactions, responding to comments and messages, and fostering positive engagement.

The DCO works in close daily collaboration with the Digital Engagement Team in Geneva and counterparts in the DACH region (MSF Germany and MSF Austria) to coordinate content publication and community management across shared channels, including participation in an on-call system during weekends and public holidays.

The role ensures brand consistency and effective communication across all German-language digital platforms, in alignment with MSF’s policies and guidelines.

The overarching objective of this position is to analyze digital performance metrics, develop strategies to enhance MSF’s online presence and impact, and strengthen engagement within the German-speaking regions of Switzerland—aligned with MSF Switzerland’s communication and fundraising strategy.

Develop timely and consistent communication

• Actively follow the digital news agenda and trending topics that resonate with the Swiss German public.
• Stay alert on new trends, formats, and tools, flag them, and identify opportunities to integrate them in current communications initiatives.

Identify Communication Priorities

• Ensure alignment of German-language digital communication with the priorities of the MSF movement, OCG, and MSF guidelines.
• Collaborate closely with the Digital Editorial Officer (DEO) in Geneva to maintain consistency with MSF Switzerland’s editorial strategy.
• Actively participate in DigiProd meetings, weekly DigiTeam meetings, and DACH coordination calls.
• Review all upcoming content announced in the CWA (CIF and MDB content) each week in preparation for Editorial Board discussions.
• Contribute actively to editorial planning by helping define digital content priorities and publication decisions for the shared DACH channels and the Swiss German audience.
• Coordinate daily with digital team members in Geneva on content dissemination strategies and operational activities.

Produce German Content

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