Junior Customer Operations Coordinator

Our client, a leading international technology company, is
Junior Customer Operations Coordinator (mfd)
Our client, a leading international technology company, is seeking a Junior Customer Operations Coordinator to join its EMEA Operations team in Geneva.
This is an excellent opportunity for a junior professional looking to gain experience within a global organisation.
You will join a diverse and collaborative international team supporting customers across the EMEA region.
Junior Customer Operations Coordinator (mfd)
Our client is a globally recognized technology company serving millions of customers worldwide through innovative digital solutions and services. Operating in a highly international environment, the organization offers strong training, collaborative teams, and exposure to global business operations.
Description
Monitor upcoming customer contract and subscription renewal dates.
Contact customers regarding upcoming renewals through email communications.
Send renewal notifications and follow up as required.
Manage a high volume of customer interactions while ensuring excellent service.
Update and maintain customer information in Salesforce.
Ensure renewal activities are completed accurately and on time.
Work with established processes, templates and operational procedures.
Coordinate with internal stakeholders to support smooth customer renewal journeys.
Maintain high standards of data accuracy and administrative excellence.
Profile
Junior profile with a strong willingness to learn and develop.
Salesforce knowledge is a strong plus.
Good command of Microsoft Office applications.
Professional level of English is required. (B2 minimum)
Positive, proactive and customer-oriented mindset.
Strong organisation and multitasking abilities.
Comfortable handling a high volume of emails and administrative tasks.
Able to work independently and manage priorities effectively.
Adaptable and eager to work in a fast-paced international environment.
Logical thinker with strong attention to detail.
Team player with excellent communication skills.
Previous experience in customer service, administration, sales support, operations or a similar environment is an advantage.
Job Offer
Opportunity to join a globally recognised technology organisation.
International and multicultural work environment.
Team of approximately 60 colleagues across multiple nationalities.
Structured 2-week onboarding programme.
Comprehensive training materials and ongoing support.
Hybrid working model. (2 day home office)
Immediate start.
Initial 6-month contract with potential for extension. jpid54302f2jm jpit0731jm jpiy26jm