Solution Architect (Service Now)

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you-d like, where you-ll be supported and inspired by a collaborative community of colleagues around the world, and where you-ll be able to reimagine what-s possible. Join us and help the world-s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a Senior ServiceNow Architect, your role will be to design and deliver smart, scalable solutions that connect technology with business needs.

• Build and manage applications using UI Builder and App Engine, ensuring they are efficient, user-friendly, and easy to maintain;
• Lead integration efforts with systems like SAP, Databricks, and other legacy platforms using IntegrationHub, MID Server, and custom APIs;
• Set and apply technical standards to ensure code quality, platform stability, and consistency across ServiceNow areas such as service management, operations, customer support, and portfolio planning;
• Support and guide development teams, encouraging learning, collaboration, and high-quality delivery;
• Bring innovation by integrating AI and generative AI into workflows to improve automation and user experience.

YOUR PROFILE

• 10 years of experience in IT architecture, designing and delivering ServiceNow solutions across multiple business domains and workspaces;
• Certified ServiceNow Technical Architect, with additional credentials as System Administrator, Application Developer, and Implementation Specialist in areas such as IT Service Management, Customer Service, or IT Operations;
• Advanced proficiency in building applications with UI Builder and App Engine, and in orchestrating integrations using IntegrationHub, MID Server (Management, Instrumentation and Discovery), and the Configuration Management Database;
• Proven success in designing custom data models and integrating ServiceNow with SAP and other legacy systems to support enterprise-wide transformation;
• Strong interest in innovation, with hands-on experience embedding artificial intelligence and generative AI into workflows to enhance automation and user experience;
• Fluency in English + French or German at professional level mandatory.

WHAT YOU WILL LOVE ABOUT WORKING HERE

• Craft your own career path through continuous learning and personal growth;
• Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance;
• Harness the strength of diverse teams, fostering innovation and inclusive collaboration;
• We offer additional benefits such as 5 weeks of vacation, Employee referral bonus, Company shares program and Annual contribution to a fitness subscription.

Capgemini Switzerland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of -22.1 billion.

Get the future you want |-www.capgemini.com