Receptionist - Office Manager

We are a human-sized bank specialized in Corporate and Trade Finance. We are currently looking for a Receptionist/Office Manager for our offices in Geneva. The successful candidate will be responsible to manage the Reception and Kitchen areas in an autonomous manner, with additional Office Manager responsibilities. The successful candidate should have a proven track of excellent customer-service for both external and internal customers of the bank, with a pro-active attitude.

Main Responsibilities:

Reception Area:
• Take ownership for the day-to-day running of the reception;
• Answer and filter all incoming calls, redirecting calls to the adequate person or department, or take messages;
• Maintain the reception area and the client rooms clean and tidy, ensuring a high standard of presentation of the desk/reception area at any time;
• Greet visitors in a welcoming and professional manner;
• Offer, prepare & serve refreshments to all clients and corporate visitors;
• Manage incoming and outgoing mail, including registered mail, DHL, TNT, etc. including tracking and dispatching;
• Manage the bank’s office supply commissary;
• Assist the Executive and HR assistant with set-ups, supplies ordering during events organized by the bank.

Kitchen Area:
• Take ownership for the day-to-day running of the kitchen area;
• Maintain the common kitchen area clean and tidy;
• Order kitchen essentials in a proactive manner;
• Liaise with providers for weekly deliveries.

Office Manager responsibilities:
• Perform administrative tasks related to the office and the premises;
• Order business cards;
• Order flowers/chocolates and organize deliveries;
• Assist with flight and hotel arrangements as needed;
• Assist Accounting Department with staff daily expenses reports;
• Run errands as required by the bank;

Profile:
• Bachelor degree in Hospitality Management or equivalent;
• At least 2-3 years experience in a similar position;
• Excellent presentation, professional demeanor, with a customer-service mindset;
• Fluency in French and English a must, Turkish an additional asset;
• Proficiency in MS Office Tools (Word, Excel, Outlook);
• Excellent organizational skills with the ability to multitask and prioritize effectively;
• Great team player, willing to assist operational teams as needed;
• Ability to work independently with minimal supervision.